Yesterday, I was e-mailed about a HOT offer that was mailed out to people from Omaha Steaks. I went to check it out and it was also on their site. Here is my original post, if you click HERE.
(NOTE: the sale was posted on their website. It stated FREE ham with ANY purchase. It went through fine. Now they are being cancelled.)
Omaha Steaks just updated their facebook page HERE and this is what they said: “It has come to our attention that an individual posted one of our mailer offers online but did not include the appropriate terms and conditions that were published with the original offer. We assure you that there is no problem with our website. Unfortunately, orders received as a result of this posting that did not meet the terms and conditions of the offer cannot be honored. We are in the process of contacting all customers with pending orders related to this offer and we apologize for any confusion or inconvenience this may have caused.” —Omaha Steaks
I think that this is Omaha Steak’s mistake. If you went to their website link it did NOT say it was for a minimum purchase. View the screen shot that reader Cassy posted on fb:
I also don’t believe that Omaha Steaks should lose tons of money because of their mistake. I do know that their mistake was caught early based on conversations that readers had with their Customer Service. What I disagree with: IF THIS WAS the case why didn’t they go back to their website and fix the code so that it would be a dead code ASAP? Why let tons of readers continue to purchase from their website so that they can collect their personal information and NOT send them what they ordered?
Unfortunately, companies DO make mistakes. We might not agree to the decision that they felt was best suited, but we don’t really know how much money they COULD have lost because of this ordeal. 🙁
What do you think? Comment below.